Question 1

What is StorageSpace.lu and what makes it unique?

Accepted Answer

storagespace.lu makes storage simple. Whether you’re moving, running out of space at home, or need a secure place for your business items, you can book a unit online in just a few minutes and start storing the same day.

Everything is automated: from booking and payment to access and contract management. That means no paperwork, no waiting for keys, and no need to visit an office. You’re in control from start to finish.

We believe renting extra space should be as easy as booking a hotel room fast, digital, and available when you need it.

Question 2

Why StorageSpace.lu?

Accepted Answer

• Fully automated system: book online, pay online, get access instantly.
 • No deposit for small units under 10m².
 • Central location with easy parking and 24/7 access.
 • Climate-controlled environment (around 20–21°C, 50% humidity).
 • Friendly, fast support - usually within an hour on WhatsApp and via E-mail.
 • Safety: Restricted access for clients only and CCTV surveillence

Question 3

1. Comment choisir la bonne taille d’unité de stockage ?

Accepted Answer

Pour choisir la bonne taille, faites l'inventaire de ce que vous prévoyez ranger et utilisez notre guide des tailles (voir Blog) pour une estimation. Il vaut mieux avoir un peu plus d'espace que pas assez.

Question 4

2. Qu’est-ce qu’un stockage à température contrôlée et en ai-je besoin ?

Accepted Answer

Le stockage à température contrôlée maintient une température et un taux d'humidité constants, ce qui est idéal pour les articles sensibles comme les appareils électroniques, les meubles en bois et les documents. Si vous stockez des articles sensibles aux températures ou à l'humidité extrêmes, il est recommandé de les climatiser.

Question 5

3. Dans quelle mesure vos installations de stockage sont-elles sécurisées ?

Accepted Answer

Nos installations sont équipées d'une surveillance 24h/24 et 7j/7 et d'un accès sécurisé pour assurer la sécurité de vos biens.

Question 6

4. Quelles sont vos heures d'accès ?

Accepted Answer

Les heures d'accès varient selon l'emplacement et le type d'abonnement que vous choisissez. Certaines installations offrent un accès 24h/24 et 7j/7, tandis que d'autres ont des horaires spécifiques ou un accès limité. Vérifiez les détails de l'installation pour connaître les heures d'accès exactes.

Question 7

5. Puis-je modifier la taille de mon unité de stockage si mes besoins changent ?

Accepted Answer

Oui, nous proposons des conditions flexibles. Vous pouvez facilement agrandir ou réduire la taille de votre unité en fonction des disponibilités. Contactez notre équipe du service client pour organiser un changement.

Question 8

6. Offrez-vous une assurance pour les objets stockés ?

Accepted Answer

Nous proposons des plans d'assurance pour votre confort. De plus, vérifiez si votre assurance habitation ou locataire couvre les articles entreposés.

Question 9

7. Quelle est la durée minimale de location ?

Accepted Answer

La durée minimale de location est d'un mois.

Question 10

8. Comment puis-je payer mon unité de stockage ?

Accepted Answer

Nous proposons différentes options de paiement, notamment la facturation mensuelle, les paiements en ligne et des réductions pour les locations à long terme. Contactez-nous pour définir votre mode de paiement préféré.

Question 11

9. Y a-t-il des articles que je ne peux pas stocker ?

Accepted Answer

Oui, il existe des restrictions concernant le stockage de matières dangereuses, de denrées périssables, d'animaux vivants et d'articles illégaux. Consultez nos directives de stockage pour obtenir une liste complète.

Question 12

10. Comment déplacer mes articles dans l'unité de stockage ?

Accepted Answer

Nous venons chercher vos objets à votre domicile ou à l'endroit que vous nous aurez indiqué. Si vous le souhaitez, vous pouvez également les apporter vous-même après accord avec le service client. Nous mettons à votre disposition des chariots et autres aides au déménagement dans nos locaux.

Question 13

11. Puis-je visiter les locaux avant de louer une unité ?

Accepted Answer

Absolument ! Nous vous encourageons à visiter les installations. Notre personnel se fera un plaisir de vous faire visiter les lieux et de répondre à toutes vos questions.

Question 14

12. Que faire si j'ai besoin d'accéder à mes articles ?

Accepted Answer

Contactez simplement notre équipe du service client pour discuter du meilleur moment pour passer et nous le ferons.

Question 15

Do you offer a discount on long-term bookings?

Accepted Answer

Yes, please let us know in advance if you want to book for longer than 6 months. We will be able to provide a discount code for longer bookings.

Question 16

Who's it for?

Accepted Answer

• Private customers who need extra space during a move, renovation, or for seasonal storage.
 • Businesses that want a secure, flexible space for files, products, or materials.

Question 17

How does the booking work?

Accepted Answer

Booking your storage space is quick and fully digital.
Visit booking.storagespace.lu,(https://booking.storagespace.lu/) choose the size you need, and confirm your booking — all in a few clicks.
There’s no paperwork, no waiting, and no need to come by in person.

Once you’ve completed your booking, you’ll instantly receive a confirmation email with all the details. On your move-in day, your access to the facility and your unit will automatically be activated in the app.
Here is a document with all the information about the app: https://static.wixstatic.com/media/1b3922_a30c1a3fe8f745ae91207cac0e770b25~mv2.png
If you prefer to speak to someone before booking, message us via WhatsApp (+352 661 313 222) or email (contact@storagespace.lu). ((contact@storagespace.lu).)

Step-by-step
1. Visit booking.storagespace.lu
2. Select your size – we’ll show you which units are available
3. Choose your unit directly from the sitemap
4. Enter your details (name, address, ID, payment info)
5. Confirm and pay securely by card (via Stripe)
6. Receive your confirmation email instantly
7. Move in the same day — no need to wait for keys or paperwork

What you’ll need

To complete your booking, make sure you have:
 • Your ID or passport
 • Your address
 • A credit or debit card for payment

That’s it — and for all units below 10 m², there’s no deposit required.

Question 18

Is StorageSpace.lu also suited for businesses and professionals?

Accepted Answer

Businesses use storagespace.lu for archiving, inventory, and flexible logistics.
We offer secure, climate-controlled units ranging from 1 m² to 200 m², all accessible 24/7.

For multiple units or special setups, contact us for a quote at contact@storagespace.lu or through our Business page.(https://www.storagespace.lu/business)

Question 19

When and how do I get access?

Accepted Answer

You’ll receive your access details automatically on the morning of your move-in day.
An email will guide you through everything you need — including how to log in to the One Access app by Sensorberg, which you’ll use to open all doors you have permission for.

Here is a document with all the information about the app: https://static.wixstatic.com/media/1b3922_a30c1a3fe8f745ae91207cac0e770b25~mv2.png (https://static.wixstatic.com/media/1b3922_a30c1a3fe8f745ae91207cac0e770b25~mv2.png)

Your access starts immediately, so you can move in any time from that day onward — 24/7.

The app is your digital key to the facility.
It works via Bluetooth, so you don’t need an internet connection once you’re on-site.

How it works:
1. Download the app:
    • Android
    • iPhone
2. Log in using the email and password sent to      you on your move-in day
3. Once you’re on-site, the app automatically      shows the nearby doors you can access
4. Tap a door in the app to open it — no keys, no      codes
Here is a document with all the information about the app: https://static.wixstatic.com/media/1b3922_a30c1a3fe8f745ae91207cac0e770b25~mv2.png

Which doors you’ll have access to

Most customers can open the following:
 • Parking barrier/gate
 • Freight elevator
 • Entrance door on level -3
 • Your personal self-storage unit

Your app will only display the doors you’re authorized to open.

Question 20

Can I share access to my unit?

Accepted Answer

If you want to share access with family members, employees, or delivery partners, just send us their full name and email address.

We’ll grant them access through the system so they can use the app too.

For security and safety reasons, only registered guests can access the location.

Question 21

Are there toilets in the facility?

Accepted Answer

Yes, we have toilets for our clients.

Question 22

Is there Wifi?

Accepted Answer

There’s free Wi-Fi throughout the facility, and since the app uses Bluetooth, you’ll still be able to open doors even if your internet connection drops.

Question 23

What do I do if something goes wrong with the App or access in general?

Accepted Answer

If something goes wrong
 • Low battery? You can also open doors using a backup code.
 • App issue? Contact us via WhatsApp (+352 661 313 222) or email (contact@storagespace.lu), and we’ll help right away.
 • Forgot login? Let us know and we’ll resend your credentials.

Question 24

Are my items safe?

Accepted Answer

We take your security seriously, the whole building is clean, well-lit, and climate-controlled. Your belongings are always protected.

The entire facility is secured with CCTV cameras, controlled digital access.
Only authorized users can open doors through the One Access app.

Question 25

What other features does you facility offer?

Accepted Answer

Inside the building, you’ll find:
 • Good lighting throughout all units and hallways
 • Two trolleys available for moving items easily
 • Free parking on level -1
 • Toilets available for customers
 • Climate control set at around 20–22°C and 50% humidity, ideal for furniture, electronics, and archives

Everything is designed to make storing and moving your items simple and comfortable.

Question 26

Do you offer pickup service?

Accepted Answer

If you don’t have time to bring your items yourself, we can help.
We offer an optional pickup service on request.

Just fill out our contact form or write to us via email or WhatsApp with your address and what needs to be picked up.

We’ll get back to you with a quote and schedule.

Question 27

How can I reach you?

Accepted Answer

Our team is here for you at any time:
 • WhatsApp: +352 661 313 222 (answer usually within 1 hour)
 • Email: contact@storagespace.lu (answer usually same day)
 • Chatbot: always available on our website

Question 28

How does your pricing work?

Accepted Answer

At storagespace.lu, we keep our prices clear and easy to understand.
You’ll always see the total monthly cost of your unit before confirming your booking, no hidden fees or setup charges.

Our goal is to offer high-quality storage at competitive prices, especially as we continue filling units.

In the long term, prices may adjust slightly as we reach full capacity, but your rate is always communicated clearly in advance.

Question 29

Do you ask for a deposit?

Accepted Answer

Good news: there’s no deposit required for units below 10 m².
For larger units, we may ask for a small refundable deposit depending on the size and contract type.

This helps us keep the booking process quick and affordable while ensuring flexibility for everyone.

Question 30

How can I end my contract?

Accepted Answer

Leaving your storage unit is as easy as booking it.

You can end your rental at any time — just make sure to give 30 days’ notice before your planned move-out date.

There’s no complicated paperwork or hidden cancellation fees.

You can let us know in whichever way is easiest for you:
 • Email: contact@storagespace.lu
 • WhatsApp: +352 661 313 222
 • Contact form on our website

As long as we receive your message at least 30 days in advance, your contract will end smoothly.
We’ll confirm your move-out date right away.

Question 31

How do I move out?

Accepted Answer

Before you leave, please make sure that:
1. Your unit is completely empty
2. The space is clean and swept
3. The door is properly closed

That’s it. You don’t need to meet anyone on-site or hand over keys, everything is digital.

Question 32

Where is storagespace.lu located?

Accepted Answer

Our facility is located in Cloche d'Or in Luxembourg City, easily reachable by car with free parking on level -1.

The units themselves are on level -3, accessible by both elevator and freight elevator.

Question 33

Is there parking on-site?

Accepted Answer

Yes, there’s free parking for customers on level -1. From there, you can use the elevator or freight elevator to reach your storage unit.

Question 34

How do I access my unit?

Accepted Answer

You’ll use the One Access app by Sensorberg. On your move-in day, you’ll receive login details by email.

Once you’re logged in, you can open all authorized doors (parking gate, freight elevator, your unit) directly from your phone via Bluetooth.

Question 35

Can I visit before booking?

Accepted Answer

Yes! Just message us by WhatsApp or email, and we’ll arrange a visit for you.

We can also send you a virtual tour link if you prefer to see the facility remotely.

Question 36

What if I book the wrong size?

Accepted Answer

It happens, that’s why we’re flexible.

If you realize you need more or less space, we’ll do our best to help you switch to the right unit immediately.

You can also use our Space Calculator (https://www.storagespace.lu/calculator)before booking to find the perfect fit.

Question 37

Is there someone on-site?

Accepted Answer

No, there’s no reception or permanent staff at the facility, everything is automated.
However, we’re always reachable by WhatsApp, email, or through our chatbot.