Frequently Asked Questions
Last updated: July 2026
About StorageSpace
What is StorageSpace.lu?
StorageSpace.lu is a fully automated self-storage facility in Cloche d'Or, Luxembourg City. You book online in minutes, pay by card, and move in the same day. Lockers start at €75/month and storage units from 1 m² to 200 m² at €95/month, with 24/7 access via your smartphone.
Why choose StorageSpace.lu?
Everything is digital: book online, pay online, get access instantly. No deposit. Central location with free parking inside the building. Climate controlled at around 20 to 21°C and 50% humidity. Insurance of €2,500 included with every booking. And even though everything is automated, our team is always reachable by call, email, or WhatsApp, usually within an hour.
Who is it for?
Private customers who need extra space during a move, renovation, or for seasonal storage, and businesses that want secure, flexible space for archives, stock, equipment, or documents.
Booking
How does the booking work?
Visit booking.storagespace.lu, select your size, choose your unit on the floor plan, enter your details and pay securely by card. You receive your confirmation email instantly and can move in the same day. You'll need your ID or passport, your address, and a credit or debit card. Prefer to talk to someone first? Message us on WhatsApp (+352 661 31 32 22) or email contact@storagespace.lu.
Can I visit the facility before booking?
Yes. Message us by WhatsApp or email and we'll arrange a visit, or send you a virtual tour link if you prefer to see the facility remotely.
What if I book the wrong size?
We're flexible. If you need more or less space, we'll switch you to the right unit as soon as one is available. You can also use our Space Calculator before booking to find the right fit.
What is the minimum rental period?
One month. After that, your rental renews automatically each month until you cancel with 30 days' notice.
Do you ask for a deposit?
No deposit.
Access and facility
When and how do I get access?
You receive your access details automatically by email on the morning of your move-in day, together with a full guide. You'll use the One Access app: it works via Bluetooth and opens the parking, the freight elevator, the entrance on level -3, and your unit. Your access starts on move-in day and works 24/7 from then on.
What are your access hours?
24 hours a day, 7 days a week, 365 days a year.
Can I share access to my unit?
Yes. Send us the full name and email address of family members, employees, or delivery partners, and we'll grant them app access. For security reasons, only registered guests can access the facility.
What if something goes wrong with the app?
Contact us on WhatsApp (+352 661 31 32 22) or by email and we'll help right away. A backup access code can be arranged in advance, and we can resend your login details any time.
Is there parking on-site?
Yes, free customer parking inside the building on level -1. From there, the elevator and freight elevator take you directly to the storage floor on level -3.
How do I move my items in?
The app opens the parking, the freight elevator and your unit. A pallet truck and two trolleys are available on-site to move your items comfortably from the car to your unit.
What other features does your facility offer?
Good lighting throughout, toilets for customers, free Wi-Fi, two trolleys and a pallet truck, and climate control at around 20 to 21°C and 50% humidity, ideal for furniture, electronics, and archives.
Is there Wi-Fi?
Yes, free Wi-Fi throughout the facility. The app itself works via Bluetooth, so you can open doors even without an internet connection.
Is there someone on-site?
The facility is fully automated, so there is no permanent staff on location. Our team is always reachable by call, email, or WhatsApp, usually within an hour, and we're happy to meet you on-site for a visit by appointment.
Climate and security
What is climate-controlled storage and do I need it?
Climate-controlled storage keeps temperature and humidity stable, which protects sensitive items like wood furniture, electronics, and documents. Our entire facility is climate controlled at around 20 to 21°C and 50% humidity, year-round.
How secure is your storage facility?
The facility is under 24/7 CCTV video surveillance, access is restricted to registered clients only, and every entry and exit is logged in the access system. The building is clean and well-lit throughout.
Do you offer insurance for stored items?
Yes. Every booking includes €2,500 of insurance coverage for free. If you want to store items of higher value, contact us by email or WhatsApp and we'll arrange higher coverage.
Are there any items I can't store?
Yes: hazardous materials, flammable liquids (petrol, paint thinner, gas canisters), explosives, perishable food, live animals or plants, illegal substances, and firearms.
Pricing and contract
How does your pricing work?
You always see the total monthly cost of your unit before confirming your booking. No hidden fees, no setup charges. Lockers start at €75/month and storage units at €95/month, all-inclusive.
How can I pay for my storage unit?
By card (Visa, Mastercard, Amex) with automatic monthly billing on your move-in anniversary, or by bank transfer on request. You receive an invoice by email every month. Your rental renews automatically until you cancel with 30 days' notice.
Do you offer a discount on long-term bookings?
Yes. Rentals of 12 months or longer get a 10% discount. Contact us before booking and we'll send you your discount code.
Can I change my storage unit size if my needs change?
Yes, you can upsize or downsize based on availability. Just send us a message by WhatsApp or email and we'll handle the change for you.
Moving out
How can I end my contract?
Give us 30 days' notice before your planned move-out date, by email, WhatsApp, or the contact form. No paperwork, no cancellation fees. We'll confirm your move-out date right away.
How do I move out?
Make sure your unit is completely empty, clean and swept, and the door is properly closed. That's it: everything is digital, so there are no keys to hand back and no need to meet anyone on-site.
Other
Do you offer a pickup service?
Yes, an optional pickup service is available on request. Write to us by WhatsApp or email with your address and what needs to be picked up, and we'll send you a quote and schedule.
Where is StorageSpace.lu located?
11, rue Eugène Ruppert, L-2453 Luxembourg, in the Cloche d'Or district, easily reachable from Luxembourg City centre. The units are on level -3, accessible by elevator and freight elevator, with free parking on level -1.
How can I reach you?
WhatsApp: +352 661 31 32 22 (answer usually within an hour). Email: contact@storagespace.lu (answer usually the same day). Chatbot: available 24/7 on our website.