Frequently Asked Questions
Last updated: October 2026
About StorageSpace
What is StorageSpace.lu?
StorageSpace.lu is a fully automated self-storage facility in Cloche d'Or, Luxembourg City. You book online in minutes, pay by card, and move in the same day. Lockers start at €75/month and storage units from 1 m² to 200 m² at €95/month, with 24/7 access via your smartphone.
Why choose StorageSpace.lu?
Everything is digital: book online, pay online, and get access through the One Access app. No deposit is required for private units under 19 m²; deposit terms may apply to units of 19 m² or more. The facility is in Cloche d'Or, with free customer parking on level -1. Temperature varies seasonally between 19°C and 25°C, while humidity stays below 50%, usually around 43%. Insurance of €2,500 is included with every booking. Rentals of 12 months or longer receive a 10% discount; contact us before booking for the discount code.
Who is it for?
Private customers who need extra space during a move, renovation, or for seasonal storage, and businesses that want secure, flexible space for archives, stock, equipment, or documents.
Booking
How does the booking work?
Visit booking.storagespace.lu, select your size, choose your unit on the floor plan, enter your details and pay securely by card. You receive your confirmation email instantly and can move in the same day. You'll need your ID or passport, your address, and a credit or debit card. Prefer to talk to someone first? Message us on WhatsApp (+352 661 31 32 22) or email contact@storagespace.lu.
Can I visit the facility before booking?
Yes. Message us by WhatsApp or email and we'll arrange a visit, or send you a virtual tour link if you prefer to see the facility remotely.
What if I book the wrong size?
We're flexible. If you need more or less space, we'll switch you to the right unit as soon as one is available. You can also use our Space Calculator before booking to find the right fit.
What is the minimum rental period?
One month. After that, your rental renews automatically each month until you cancel with 30 days' notice.
Do you ask for a deposit?
Private units under 19 m² do not require a deposit. For units of 19 m² or more, deposit terms may apply. Contact us to confirm the terms for your chosen unit.
Access and facility
When and how do I get access?
You receive your access details automatically by email on the morning of your move-in day, together with a full guide. You'll use the One Access app to enter the facility and open your unit. It works via Bluetooth, and your access is available 24/7 from your move-in day.
What are your access hours?
24 hours a day, 7 days a week, 365 days a year.
Can I share access to my unit?
Yes. Send us the full name and email address of family members, employees, or delivery partners, and we'll grant them app access. For security reasons, only registered guests can access the facility.
What if something goes wrong with the app?
Contact us on WhatsApp (+352 661 31 32 22) or by email and we'll help. A backup access code can be arranged in advance, and we can resend your login details any time.
Is there parking on-site?
Free customer parking is available inside the building on level -1, with a maximum height clearance of 2 m. Taller vans and trucks can use the delivery parking area just outside the level -1 garage entrance. From there, it is a few metres to the freight elevator, which goes down to the storage units on level -3.
How do I move my items in?

Use the One Access app to access the facility and your unit. A manual pallet truck and two trolleys are available on site to help move your items.
What other features does your facility offer?
Good lighting throughout, toilets for customers, free Wi-Fi, a manual pallet truck and two trolleys. Temperature varies seasonally between 19°C and 25°C, while humidity stays below 50%, usually around 43%.
Is there Wi-Fi?
Yes, free Wi-Fi throughout the facility. The app itself works via Bluetooth, so you can open doors even without an internet connection.
Can I visit the facility in person?
Visits can be arranged by appointment. Contact us by WhatsApp or email and we'll organise a visit.
Climate and security
What is climate-controlled storage and do I need it?
Climate-managed storage helps protect sensitive items like wood furniture, electronics, and documents from wide changes in temperature and humidity. The facility temperature varies seasonally between 19°C and 25°C. Humidity stays below 50%, usually around 43%.
How secure is your storage facility?
The facility is under 24/7 CCTV video surveillance, access is restricted to registered clients only, and every entry and exit is logged in the access system. The building is clean and well-lit throughout.
Do you offer insurance for stored items?
Yes. Every booking includes €2,500 of insurance coverage for free. If you want to store items of higher value, contact us by email or WhatsApp and we'll arrange higher coverage.
Are there any items I can't store?
Yes: hazardous materials, flammable liquids (petrol, paint thinner, gas canisters), explosives, perishable food, live animals or plants, illegal substances, and firearms.
Pricing and contract
How does your pricing work?
You always see the total monthly cost of your unit before confirming your booking. No hidden fees, no setup charges. Lockers start at €75/month and storage units at €95/month, all-inclusive.
How can I pay for my storage unit?
By card (Visa, Mastercard, Amex) with automatic monthly billing on your move-in anniversary, or by bank transfer on request. You receive an invoice by email every month. Your rental renews automatically until you cancel with 30 days' notice.
Do you offer a discount on long-term bookings?
Yes. Rentals of 12 months or longer get a 10% discount. Contact us before booking and we'll send you your discount code.
Can I change my storage unit size if my needs change?
Yes, you can upsize or downsize based on availability. Just send us a message by WhatsApp or email and we'll handle the change for you.
Moving out
How can I end my contract?
Give us 30 days' notice before your planned move-out date, by email, WhatsApp, or the contact form. No paperwork, no cancellation fees. We'll confirm your move-out date right away.
How do I move out?
Make sure your unit is completely empty, clean and swept, and the door is properly closed. That's it: everything is digital, so there are no keys to hand back and no need to meet anyone on-site.
Other
What if I cannot find a suitable unit online?
Contact us by WhatsApp or email. A suitable unit may become available soon, and we can check upcoming availability with you.
Can I use a business storage unit as an office?
Storage units can hold business inventory, equipment and archives. They cannot be used as offices. Unit access is managed through the One Access app.
Where is StorageSpace.lu located?
11, rue Eugène Ruppert, L-2453 Luxembourg, in the Cloche d'Or district. The units are on level -3, reached by freight elevator. Free customer parking is on level -1, with delivery parking outside the garage entrance for taller vehicles.
How can I reach you?
WhatsApp: +352 661 31 32 22. Email: contact@storagespace.lu. Chatbot: available 24/7 on our website.